BOLSA DE TRABAJO
InFormation sur l'Emploi
Customer Service SpecialistNouveau!
Information sur l'entreprise
Date de Publication : 30-11-2018
Entreprise :
EUROFIRMS TALENT, S.L.U.
Information sur l'emploi
Type d'Emploi : Jornada Completa
Durée :
Catégorie : Atención al Cliente / Call Center
Sous Catégories : Otros
Conditions
Étude Minimum : Sin estudios
Titre :
Expérience Minimum : sin experiencia
Statut de l'emploi
Postes : Sin determinar
Lieu :
Description
We are currently seeking Customer Experience Specialists to represent a travel industry leader (Airbnb) connecting people worldwide to enable unique travel experiences.
Your role
- Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
- Identify and troubleshoot the issues accordingly using available resources;
- Logging and follow up of Customer Information;
- Responding to enquiries and handling client escalations by telephone and email;
- Having a full understanding of company processes and maintaining contractual obligations
Our offer
- Convenient office location in Barcelona
- Friendly working environment
- a full-time (3 weeks) paid training to have a good start
- Extensive trainings and regular feedback conversations
- Excellent career prospects
- Languages lessons (English and Spanish)
- Working hours day shift: Rotating between 9am and 10pm. (e.g. from 9am to 6pm or from 1pm to 10pm)
- Salary: 16.500 EUR gross per year plus travel vouchers twice per year.
- 24 holidays per year on full time base
Required skills
- Excellent communication skills;
- Excellent negotiation skills;
- Problem solving;
- Sense of responsibility;
- Passionate about travel and world class customer service;
- High level of both written and spoken English and French;
- Available Full-time (39h/week);
- Flexible with working different shift patterns and weekends