BOLSA DE TRABAJO
Información de Empleo
Customer Care Manager - Spain & Italy (H/F)Nuevo!
Información de la empresa
Fecha Publicación : 21-06-2019
Empresa :
Mister Bilingue
Información del trabajo
Tipo de Empleo : Jornada Completa
Duración :
Categoría : Administración / Oficina
Sub Categoría :
Requisitos
Mínimo Educación : Licenciado Universitario
Título :
Mínimo de Experiencia : sin experiencia
Estado del trabajo
Puestos : Sin determinar
Ubicación :
Descripción
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YOUR MISSIONS
Within the Customer Care team, and directly reporting to the Head of After-Sales, you are responsible for the Exchange To Exchange post sales customer support experience. You will develop and create a network footprint strategy , continuously raise the bar on Customer support experience for your region through operations excellence mechanisms.
Your missions :
- Drive the performance of your region South Europe customers service network composed of internal and partner sites to meet and exceed Manomano support expectations measured by SLA,CSAT and NPS KPI.
- Lead and develop a team of Customer Service advisors, Coaches and Service Delivery Managers.
- Collaborate with internal teams : Quality, Sourcing, Communication, Product, Finance, etc to improve continuously the customer care experience.
PROFIL
- You speak Spanish, Italian & English fluently;
- A minimum of 4 years experience on a similar job in managing a customer service team;
- You have a Bachelor's or Master's degree from a business school;
- Your are 100% customer centric;
- You have a successful experience on an operational excellence;
- You are passionate about consistently providing excellent customer experience : you solve tough product issues by persevering through to ensure customer satisfaction;
- Strong analytical/logical thinking skills, structured analysis process, and clarity of thought;
- You have a natural ability to make things happen around you !
- You are flexible, fast learner who thrives in a constantly-changing work environment;
- A high energy level with excellent communication skills; written and verbal;
- Good interpersonal skills.
WHAT MANOMANO OFFERS :
- A start-up environment made in France in hyper growth
- An immersion in the data-driven e-commerce
- Agile & international environment with bright and friendly colleagues
- Attractive salary
- Telework possible one day / week
- Balance life pro / personal life
RECRUITMENT PROCESS
- Phone interview
- Interviews in our building with the Hiring Manager, people of the operationnal team and of a cross team
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