Información de Empleo
Customer Service SpecialistNuevo!
Información de la empresa Fecha Publicación : 30-11-2018
Información del trabajo
Tipo de Empleo : Jornada Completa
Duración : 
Categoría : Atención al Cliente / Call Center
Sub Categoría : Otros
Mínimo Educación : Sin estudios
Título : 
Mínimo de Experiencia : sin experiencia
Estado del trabajo
Puestos : Sin determinar
Ubicación : 


We are currently seeking Customer Experience Specialists to represent a travel industry leader (Airbnb) connecting people worldwide to enable unique travel experiences.



Your role


  • Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
  • Identify and troubleshoot the issues accordingly using available resources;
  • Logging and follow up of Customer Information;
  • Responding to enquiries and handling client escalations by telephone and email;
  • Having a full understanding of company processes and maintaining contractual obligations


Our offer


  • Convenient office location in Barcelona
  • Friendly working environment
  • a full-time (3 weeks) paid training to have a good start
  • Extensive trainings and regular feedback conversations
  • Excellent career prospects
  • Languages lessons (English and Spanish)
  • Working hours day shift: Rotating between 9am and 10pm. (e.g. from 9am to 6pm or from 1pm to 10pm)
  • Salary: 16.500 EUR gross per year plus travel vouchers twice per year.
  • 24 holidays per year on full time base


Required skills


  • Excellent communication skills;
  • Excellent negotiation skills;
  • Problem solving;
  • Sense of responsibility;
  • Passionate about travel and world class customer service;
  • High level of both written and spoken English and French;
  • Available Full-time (39h/week);
  • Flexible with working different shift patterns and weekends